We are always striving to provide the best service we can to our community, and we are always happy to receive your feedback. 

Our Vision is to ensure Palmerston is ‘A Place for People’, and our Mission is to place people at the center of all we do and deliver, by providing excellent services to our community. 

Our Commitments to You are:

We listen to our customers’ individual needs and work to make interactions easy and efficient for our customers. 
We seek feedback and continually work on improving. 
We have a customer centric culture. 
We strive to meet the changing needs of our customers

We strive for excellence and best practice in everything we do. 
We take responsibility and seek suitable solutions. 
We communicate in an open, honest, and transparent manner. 
We are confident in our responses to customers. 
We lead by example.

We actively seek and aim to understand customer feedback. 
We act and take ownership of customer transactions through to completion. 
We actively listen to our customers.

We review and evaluate our customer experience progress. 
We review and report internally on our staff satisfaction progress. 
We embrace change for continuous improvement opportunities.

We would love to hear from you.