COVID-19 Update

City of Palmerston is taking steps to protect the health and safety of our community during the rapidly evolving COVID-19 situation. 

Council is doing this under the advice of the Northern Territory and Australian Governments and is taking all necessary measures to ensure our facilities are safe. Council’s approach may change with situational requirements and this will be under the guidance of the Australian and Northern Territory governments.

Facility update

The following Council facilities and public spaces have reopened to the community:

  • Civic Plaza building 
  • Palmerston Library
  • Palmerston Recreation Centre
  • Palmerston Swimming and Fitness Centre. Entry to the Palmerston Pool is FREE for pool users.
  • All Palmerston playgrounds and parks, including the Marlow Lagoon Dog Park.
  • Palmerston Library Community Training Rooms - bookings open for room hire to commence from Friday 5 June 2020.
  • Council Community Halls (Durack Art Centre and Driver Resource Centre) - bookings open for room hire to commence from Friday 5 June 2020.

Please observe social distancing measures and public gathering restrictions while using these spaces.

Palmerston Library 

The Palmerston Library has reopened to the public, with a limit of 100 visitors in the Library at any one time in place, and a limit of 18 people in the Library foyer. Computer use will also be limited.

Storytime sessions will be presented online on Tuesdays and Thursdays from 10.00am at City of Palmerston Library's Facebook page. Additional virtual and online service options for the community are being investigated, these will be detailed once implemented. 

Click and collect borrowing options, where members can select books for collection, along with access to mobile printing collection, is available Monday to Friday from 9.00am-4.30pm.

Frequently asked questions 

When will the library reopen? 

The library will reopen to the public on Friday 15 May 2020 from 12.00pm-8.00pm. 
Saturday 16 May 2020, 10.00am-1.00pm
Sunday 17 May 2020, 1.00pm-4.00pm

New extended hours will occur from Monday 18 May 2020. See below. 
Social distancing and hygiene practices must be adhered to when visiting the library.  

Have you changed your opening times? 

Yes, from Monday 18 May 2020 the library will operate with extended opening hours.

The new hours are as follows: 
Monday to Thursday, 9.00am-6.00pm 
Friday, 10.00am-8.00pm
Saturday, 10.00am-1.00pm 
Sunday, 1.00pm-4.00pm 
Closed Public Holidays

Will all library programs be returning? 

Code Club, Palmerston Otaku, Digital Literacy and Gadgets and Games will recommence from their regular timeslot.  

Storytime, Nurserytime and Geek Squad are still being reviewed and we will advise when these programs will return.  

All programs will be conducted in accordance with NT Government requirements and participant limits may apply.  

Can we hire the Library Community and Training Rooms? 

The Community and Training Rooms will remain closed until Friday 5 June 2020. Bookings can be made via our online booking page available here from 5 June 2020.

What safety protocols have been put in place at the library for the public? 
  • Additional cleaning of high touch surfaces during opening hours. 
  • Computer use will be limited to 30-minute sessions.
  • Five computers will be available at any one time with physical spacing between each computer.
  • Hand sanitiser stations will be available throughout the library.
Will your online services remain once you reopen? 

Click and Collect, online memberships and Storytime Online will remain available until further notice. The return chute (access via The Boulevard) is available 24/7. 

Who can I contact if I have additional questions? 

Please email askus@palmerston.nt.gov.au or call us on (08) 8935 9999. 

Facility closures 

The following Council facilities currently remain closed to the community:

  • Gray Community Hall will remain closed to allow Council to prepare for major expansion and renovation works, which are expected to commence shortly. Council will contact existing users to move their bookings to other Council facilities. 

Events and programs

Council has announced a number of changes to its list of events and programs over the coming months in response to the Australian Government’s COVID-19 advice on holding public events and gatherings.

Some events are returning from June and can be viewed here. Please note, when attending at all times please observe physical distancing and hygiene requirements as advised by the Chief medical Officer.

  • A minimum space of 1.5 metres between you and other people that you do not know.
  • Avoid touching your face and cough and sneeze into a tissue or into your elbow.
  • Hand washing with soap and water for 20 seconds or use hand sanitiser. 
  • Stay home if unwell.

The Palmerston and Rural Markets have been postponed. 

keep an eye on our website and social media channels for more online programs and events to come.

Support for business and local economy 

City of Palmerston is supporting residents, businesses and visitors during this time of uncertainty.

Liveable Cities grant

The Liveable Cities grant scheme encourages commercial property and business owners to undertake upgrades and renovations to shopfronts through dollar for dollar funding, up to the value of the property or business owner’s annual rates. Find out more by contacting Council on email at palmerston@palmerston.nt.gov.au 

Free parking

Council has extended free timed parking to include free all-day parking in the city area until 30 September 2020. A pro-rata refund of Zone E car parking permits is available from 24 March to 30 June 2020. Please complete the application form and return to accounts@palmerston.nt.gov.au 

Assistance for ratepayers

It will now be simpler, faster and easier for Palmerston ratepayers needing rating relief to seek financial assistance, with the following steps in place: 

  • Ratepayers will no longer need to consult an independent financial councillor prior to submitting an application.
  • Waiving of interest, charges and fees, on application, on unpaid rate amounts until 30 June 2020. 
  • External recovery action for unpaid rates may be deferred. 

Any successful waivers of interest will be a one-off waiver for the remainder of the 2019/2020 financial year, in response to hardship presented at the time.   

Council will also contact all ratepayers whose rate balance is in credit for the 2019/2020 financial year, to offer a refund of the balance; putting money back into ratepayers’ pockets when they need it most. 

Community Benefit Scheme

Council is temporary modifying the Community Benefit Scheme to offer the following:

  • Applications for funding up to $5,000 will now be considered by the CEO, which makes the consideration process faster. More general-purpose community benefit funding is now available to access as we have combined all current funding.
  • Businesses: You may now apply for up to $5,000 assistance in order to make improvements to your Palmerston premises or operations, to support local jobs and keep your businesses open/operating. You may also request funding to allow you to support community initiatives such as community outreach support. Application is via online form available soon on the Special Projects website page
  • Community Groups and Organisations: Do you have a great plan to provide direct, immediate assistance to our community while we are experiencing the COVID-19 pandemic? Even if your organisation has been successfully funded for a project from Council’s Community Benefit Scheme this financial year, you can still apply now as we really want to get assistance out where and when the community needs it. Application is via the usual forms found here, which have been amended for the duration of this initiative.

Council venue hire

Council approve free venue hire from 5 June to 30 September 2020, at the Palmerston Recreation Centre’s community rooms and stadium, the Palmerston Library’s Community and Training Room, Driver Resource Centre, and Durack Arts Centre as part of the 2020/2021 Budget in response to COVID-19 to assist the community. 

Council staff will adjust any existing bookings to reflect the free hire. Please contact the City of Palmerston should you require any further bookings. Single bookings can be booked online here with any multiple bookings needing to be discussed with Council staff. All further bookings will be subject to availability and if not already received a refundable $125.00 bond will be required.

Support local survey 

As the COVID-19 pandemic changes life as we know it, there are many businesses and services doing it tough at the moment and in Palmerston it is no different.

City of Palmerston wants to give our local businesses and services a helping hand by letting the community know if they are still open and keeping everyone connected and informed about any updates or changes. 

If you are a business or service in the Palmerston region, please take the time to register your details with the Support Local survey to help us promote your business through this time. 

During April and May, Council ran a Support Local and Win campaign, where community members who spent $20.00 or more at any Palmerston business could go into the draw to WIN one of four weekly vouchers, valued at $100.00 each. For more on the competition visit here

Other services

Meetings

Ordinary Council Meetings will continue using virtual online meeting software. Meeting details and how people can view the meetings will be advertised once finalised. Citizenship Ceremonies, Council advisory committee meetings and Ordinary Meeting public forums have been suspended until further notice. 

Waste services

Kerbside waste collection services will continue. The Archer Waste Management Facility is continuing to operate with social distancing measures to be maintained and enforced.

Council pound

Council pound is continuing to operate with social distancing measures to be maintained and enforced.
Owners should ensure they pay their registration costs and any other charges over the phone to Council on (08) 8935 9922 prior to arriving at the pound.
 

Updates and details on affected events or services are continuing to be made here and on Council's Facebook page.

For information and updates on COVID-19 visit https://securent.nt.gov.au/alerts/coronavirus-covid-19-updates

Media releases